FAQ

Frequently Asked Questions

How long does it take to receive my order?


Generally speaking, orders for new customers take about 1-2 weeks. Reorders take less time. However, if you need your order by a particular date, just let us know and we will check to make sure do it.




What kind of artwork do you need from me?


To obtain the highest-quality result, we need to use vector artwork. Vector art is a graphic file that can be resized without losing image quality. Some file types that may be vector are .ai, .eps, .pdf and .svg. Not sure if your artwork is vector? No problem! Email us what you have and we will let you know. Even if it is not vector we can reformat it for a small fee.




What shipping and freight options do you offer?


Depending on the order size, we will ship via USPS, UPS or truck. Most orders are shrink-wrapped and shipped on a pallet by a commercial truck. Freight costs will depend on the size of the order and the shipping address but our freight is always reasonable and dependable.




What decorating techniques do you use?


We specialize in screen printing and sandblasting. Our focus has been, and always will be, on quality so we only use decorating methods that achieve the best possible results.





OUR LOCATION

Studio: 1555 Lyell Avenue

Suite 145

Rochester, NY 14606

Phone: (585) 360-8709

Email:  sales@flourcitygrowlers.com

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© 2020 by Flour City Growlers, Inc.